Delivery Management

Android app for the delivery personnel with the POS system to pick up customer and order information.

Client

Viveks

Platform

Android

Industry

Retail

Technology

50%

Reduced Delivery Time

60%

Faster Delivery Speed

50%

Increased Customer Satisfaction

60%

Improved Data Visibility

About

Our client is a leading retailer of consumer electronics and home appliances. With a chain of stores across South India, the retail giant was looking to improve the way goods are delivered to customers.

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Business Challenges

Very little automation, manual intervention and lack of effective communication systems meant that product delivery did not match the sales efforts. Customers had no view of delivery status till the delivery is completed.

The prime challenge for sales professionals and warehouse operators was tracking delivery status. Customer’s point of contact is the salesperson, but they never were in a position to provide accurate status. What was at stake was not only customer satisfaction but also effective use of resources. The client was looking for an Android application for delivery management automation and contacted us as we are one of the best mobile app development companies in India.

Our Approach
Our approach was to make sure that the customer is informed, assured and served well. Our expert Android app developers came up with a robust Android app for the delivery personnel that seamlessly integrated with the POS system of sales & inventory to pick up customer and order information.

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Solution

The app pulled in Google Maps and GPS to allow for route guidance, geo-tagging for delivery tracking, Signature Capture for delivery confirmation, and AWS for data storage. What it delivered was for warehouse and sales teams dynamic tracking of delivery; customer location and order details for the delivery personnel; SMS alerts on the delivery status for the customers; and a quick close of the delivery report by way of customer signature capture through mobile.

The Android app for delivery management needed to work at multiple layers to deliver what it promised – easy and efficiency. The database layer (My SQL), the data sync layer (Java), the application layer (Node js, SQLlite), the storage layer (AWS), and the usability layer (Geo tagging, Driver tracking, Route map Algorithm, Customer Signature).

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